Privacy policy

What we collect when you book

Your name, email address and phone number, the names of anyone you add to the booking, and the details of the session itself. We need these to run your game and to reach you about it.

What we do with it

We use your details to confirm your booking, send you a text with your booking link, and contact you if your session changes. If you tick the box at checkout, we'll also email you promotions and news — you can ask us to stop at any time. We never sell your details.

Payment

When card payments run through Stripe, your card details go to Stripe and never touch our systems. We keep a record that a payment happened, not the card. Card payments are currently handled at the venue.

Who else sees your details

Texts are sent through Twilio. Nobody outside Time Zone Escapes and the services that send those messages gets your name, email or phone number. Photo and booking partners see session times, never who booked them.

How we use the website

We keep a simple record of how people use the booking site — which dates and rooms people looked for, and how far through booking they got — so we can open the right rooms at the right times. This uses a random identifier stored in your browser; it is not linked to your name unless you complete a booking. We also note where a booking came from (for example, a link in a post) so we know which promotions work. We keep this usage data for 180 days.

Advertising tools

We use Google Tag Manager to measure which promotions bring people to this site. This sends information about the pages you view and the bookings you make to Google. We only load it if you accept. We ask the first time you visit, and you can change your answer whenever you like using the “Cookie choices” link at the bottom of any page. Declining doesn't affect booking in any way.

Cookies and storage

Your browser holds your cart while you book, the random identifier above, and — if you're staff — your login. We also store your answer to the cookie question, so we don't ask again for six months. That's all.

How long we keep bookings

Booking records are kept so we can honour gift vouchers, handle refunds and recognise returning guests. Ask us and we'll delete what we hold about you, except where we need to keep a record for tax or refund purposes.

Your rights

You can ask what we hold about you, correct it, or have it deleted. Email info@timezoneescapes.com or call 416-585-4760, or write to us at 33 Gerrard Street W, Toronto, ON M5G 1Z4.

Changes

We'll update this page if what we collect changes. Last updated: September 12, 2026.